Q. How do I contact you if I have a question or problem?
The best way to get in touch is by email - firstname.lastname@example.org. You can also call our farm landline (859) 432-3641 or call or text Anna’s cell (859) 912-3762 if it is urgent.
Q. (Customizable Shares Only) How do I swap items in my share?
If you purchased a customizable share, you have the ability to swap items you don’t prefer for others that are available that week. I manage the store inventory so you will only see items that are available for swapping or adding on to a share. Here are the steps to customize your share:
Both traditional and customizable share types are able to add extra items (beyond the default share) to their share when we have them available. These items are displayed in the store with credit values (1 credit = $1). Here are the steps to add items to your share:
Click the green ‘Store’ button toward the top right
Add items to your cart from what is available in the store (this may include some swapping of items if you have a customizable share)
The software will keep a balance for your extra items. I typically ask that folks pay their balance when it gets over about $25, which makes more sense than paying $3 here or $6 there when it’s an electronic payment. Payments on your balance can be made here (https://csa.farmigo.com/pay/rainsandsunhilltopfarm)
Click ‘checkout’ to finalize your order!
Q. How does share pick up work?
Your share is individually packed into a crate and labeled with your name and share info. You will receive a reminder email on the day of your share pick-up that includes the address of your pick up site along with specific details about where to find the crates. Please bring your own bags to transfer your veggies into and leave the crate for us.
Q. How does share home delivery work?
If you have chosen to have your shares delivered this year, we ask that you leave a cooler out for us to transfer your vegetables into. We will give you an approximate time window for delivery and you’ll receive a reminder email the morning of your share delivery.
Q. How do I suspend my share if I am on vacation?
You may put a temporary hold on your share up to 3 times during the season. The system will automatically default to giving you a double share on your next regularly scheduled pick up day. However, if you are getting a half share and would like your replacement share on your usual off week, just email us (email@example.com) and we’ll do that for you. Here are the steps to put a hold on your share: